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Why are my emails not getting delivered?
Answer:
Unfortunately due to ever growing problems related to SPAM and email viruses, some email hosting providers have become extremely vigilant about protecting their email accounts. These email providers sometimes block bulk emails or emails that are sent on behalf of someone, as we do on our site. We are working on solutions around this problem, but unfortunately there is little we can do at this time. Here are a few solutions that might work around the problem, and allow your guests to logon to the pre-game site.
- Ask your guests to add 'Host-Party.com' or 'mailman@host-party.com' to their safe list (see instructions below for Hotmail and MSN).
- Send the emails individually. Uncheck all the recipients but one and then send each one individually. While this rarely corrects the problem, it is easy to do, so it is probably worth a try.
- Send login instructions through your own email: Send them this link (http://.host-party.com/guests.asp) with instruction to login using the email you assigned to them on our site and the password that was created for them (this is visible in the character information screen). This is usually the best solution.
- Ask them to contact their email hosting provider and allow emails from host-party.com. Once they have done this you can resend.
Guests with MSN/Hotmail Addresses
As a protection to their users, Hotmail automatically moves all unrecognized e-mails to the user's Junk E-Mail folder and keeps it there for 5 days (after 5 days it deletes them). Any email that is sent from Host-Party.com is considered unrecognizable. To fix this the Hotmail/MSN user will need to add the Host-Party mailer to their safe list. There are two ways to accomplish this:
1) From the Junk E-Mail folder, select an e-mail that was sent from Host Party. It will show the party host as the sender. Then click the 'Not Junk' button (This should be above the list of e-mails).
2) Select Options (This is usually in the upper right hand corner). Then click Contacts, then click Safe List. On the Safe List page, type 'host-party.com' in the box that asks for an address or domain name. Then click Add.
Once Host-Party has been added to the Safe List they should be able to receive emails.
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I am looking for a fun scavenger hunt idea.
Answer:
You have come to the right place. Host-Party offers downloadable Scavenger Hunt Party Kits that include lots of great party ideas and tips. Each game kit is based on a scavenger hunt theme or mission and is filled with riddles, puzzles, clues and of course scavenger hunt activities. Go here to see all of our Scavenger Hunts.
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I paid for a scavenger hunt game. Why am I still prompted for payment?
Answer:
This can be caused by one of two reasons:
1) You are using the wrong email. Sometimes our customers forget which email they registered at our site (this is not necessarily the same as your Paypal email address).
2) You paid through an eCheck or Bank Account draft with PayPal. These transactions usually take a few days to process. If you need it sooner, please send the payment confirmation email and we can activate the game.
In very rare cases, the transaction does not get posted back to our site. If you think this is the case, please send us a request to activate your game with the details from the confirmation email you received from PayPal.
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I purchased the game, when will I get it?
Answer:
Immediately. Upon purchase, you will immediately have access to your scavenger hunt game materials for downloading. No shipping is required.
Games purchased with eCheck payments will remain inactive until the funds have cleared from the sender's account, which usually takes 4 business days.
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I am trying to purchase a game, but my credit card is declined. I know that I have sufficient funds in my account, so why is the transaction declined?
Answer:
There are several reasons this might occur. (1) You have miskeyed your credit card number or the expiration date (2) You are using a card other than Master Card or Visa (3) Your bank has put a block on internet transaction. This is becoming more and more common as banks are getting more aggressive on internet fraud. Contact your bank to see if this is the case. (4) You do not have enough funds.
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Do you accept Purchase Orders (POs)?
Answer:
Yes, for purchases over $100. Learn more
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How long will the post-party site be available for guests to see pictures and memorabilia from the scavenger hunt party?
Answer:
The Post-Party site will become available the day after your event and will stay live until 3 months after the purchase date.
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How long should I plan for the scavenger hunt party?
Answer:
You can adjust the length of the game to fit your party. Most scavenger hunts run 1 1/2 to 2 hours.
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How do I pay with PayPal?
Answer:
Paying with PayPal should be pretty straight forward. Once you click the PayPal icon from our site you should be taken to a payment options screen on the PayPal site. This screen will allow for you to login to PayPal if you are already a PayPal account holder. If you are not, it should take you to a payment screen giving you the choice of using a Credit Card or signing up with PayPal.
If you are using a computer where someone else has created a PayPal account, PayPal may think you are returning user and be prompt you to log in with out an option for a direct Credit Card payment. In this case, you may need to clear paypal cookies from that machine.
Removing cookies varies slightly from browser to browser. In IE, you want to select Internet Options from the tools menu and then click Delete Cookies (This will delete all cookies). If you want to only delete PayPal Cookies click 'Settings' and then click 'View Files' button. From here you can delete any file that looks like: cookie:youremail@paypal.com. After you have done this you need to close all browser windows. Then open a browser, logon to our site, select the paypal icon from the materials page and then you will be prompted to sign up for a new account or just plug in a CC information.
If you are still experiencing problems, try from a different computer or contact PayPal at 1-888-221-1161
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I purchased the scavenger hunt, but I did not receive a game kit via email.
Answer:
The scavenger hunt materials may have been blocked due to size or because of an overaggressive spam filter. If you can accept emails larger than a megabyte, it is probably due to a spam filter. You can download and print (Shipping is not required) the game materials from our website web. Login here with the email and password you registered with on our site.
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What file format are the files?
Answer:
The download files are in PDF format and they cannot be modified without the full version of Adobe Acrobat. However, nearly all materials can be customized using the web site tools. In this way, any customizations are transparent to your guests.
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Will you be adding more scavenger hunts?
Answer:
Yes, we plan to have more scavenger hunt games! We add several new scavenger hunt games every month. Click here to suggest a scavenger hunt game.
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How do I customize the scavenger hunt party invitation?
Answer:
It depends what invitations you want to customize. If you are using the email invites you can enter the details in the note that goes with the invite. You will be prompted for this when you select the invite scavenger hunt recipients.
If you wish to customize the printed invitation beyond just changing the party details, you will need to do this in a word processor. The easiest way to do this is to copy the invite using the HTML version of the invitation. You can find a link to the HTML version on the lower right of the invite generation page. Once you open the invite in your browser "Select all" and then "Copy" from your browser's edit menu. Then go to your word processor and paste the contents.
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Why do some character images have 'locks' and others not? And, how can you lock and unlock them?
Answer:
Pictures can be modified in the pre-game site as follows:
Any guest can upload a picture for any character if no pictures have been uploaded. Once a picture is loaded only the guest to whom the picture is assigned can change or remove it. This ensures that guests will have ultimate control over what pictures are assigned to them.
The host may add, change or remove any picture from the guest characters page.
Pictures can be modified in the post-game site as follows:
Any guest can upload a picture from the party. Once a picture is loaded only the guest who uploaded the picture or the host can change or remove it.
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My guests don't all have email / internet access, can I still send invites to them?
Answer:
Yes. You can use our print invitations feature from our site and deliver by hand or through the mail.
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Can I pay with a credit card over the phone?
Answer:
In most cases, when you phone in a credit card order with an Internet retailer they will just process your credit card over the internet for you. Either way, your credit card information is transfer over an internet connection - a secured internet connection. However, when you phone in an order, your credit card information passes through the hands of a support person.
Providing credit card numbers over the phone is less secure than through a secured internet transaction. In fact, for security and liability reasons, host-party.com has no visibility of customer's credit card information. Instead, we have sourced payment processing to Authorize.net and Paypal, arguably the largest and most reputable payment providers on the web. If you are still concerned, you can mail your order to us and pay through a check.
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My guests get an error message when they click the link sent to them in the invitation?
Answer:
Some text-based email clients have a difficult time with long web links and will cut them in half at the line break. To resolve this issue, instruct the guest who is having a problem to copy the full web link and paste it directly into their browser address line.
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Can I copy all or a portion of the scavenger hunt game?
Answer:
No. Our authors have worked hard to create interesting scavenger hunt games. Worldwide copyright laws and conventions protect all Host-Party.com printed material. No part of these materials may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, scanning or by any information storage and retrieval system without express written consent from Host-Party.com. The buyer is entitled to use these scavenger hunt game materials for one event only, unless you purchase multiple usage rights.
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I try to download the material it gives me a "damaged file" message?
Answer:
This can be caused from either a bad download or an old version of adobe. Please right click and save the file to your hard drive to ensure the download is completed successfully. If you still get this problem, you will need to get the latest version of Adobe Acrobat Reader.
If neither fixes it, you have another error on your computer and will need to download from another machine.
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